Shipping policy

DELIVERY METHOD
SWEET PANAME ships its products with CTT Expresso in Portugal and uses various partners for international deliveries — UPS, DHL, and DPD. Each shipment is accompanied by an invoice. Your order will be delivered according to the following timeframes:

• 3 to 5 business days in mainland Portugal;
• 3 to 8 days for international deliveries. Delivery times are indicative and thus valid when there are no physical or structural impediments (e.g., incorrect addresses or unforeseen issues). Note: During promotions, Black Friday, and other high-demand periods, orders may experience slight delays in processing.

SHIPPING COSTS
The shipping cost, in addition to the price of the purchased products, is calculated automatically at checkout. Shipping is free on all orders over €111 for Portugal and Spain, and over €199 for other countries we ship to. SWEET PANAME is not responsible for any additional costs arising from customs or local taxes associated with any delivery.

ORDER TRACKING
Your tracking number will be provided via email, so you can track your order at www.ctt.pt or on the websites of the respective partners (for international shipments). You can also check the status of your order in your Customer Area.