Privacy policy

These "General Terms of Use" establish the rules for using the website www.sweetpaname.com and set out the contractual relationships between all users of the site.

Sweet Paname is a brand headquartered at Avenida 25 de Abril, 33, 2dto tras, postal code 3830-044 Ilhavo - Aveiro, taxpayer 209559764, and registered in the Commercial Registry Office of Aveiro. The "General Terms of Use" presented here are the only ones applicable, except in the case of a prior written agreement by the Sweet Paname brand. Sweet Paname may occasionally change the provisions of its General Terms of Use. By accessing the website www.sweetpaname.com, the customer agrees to comply with the "General Terms of Sale." It is considered that when an order is validated, the customer is automatically accepting our "General Terms of Use."

USER REGISTRATION

To register on the website www.sweetpaname.com, you must use the Register option and fill in the requested data. The registration process is quite simple. We only collect the necessary elements to identify you, contact you, and provide personalized service.

The website user is responsible for the access elements to their account (username and password) to ensure the confidentiality of their data.

Registration is mandatory to make purchases. Only with login can you add data to the cart and complete a purchase.

MY ACCOUNT

The user of the Sweet Paname site is responsible for the access elements to their account (username and password) to ensure the confidentiality of their data. Through the My Account option, you can check the orders placed or change your password. If you make a purchase and find that the address is outdated, you can edit or add a new address. In cases of misuse of the site and regardless of the applicable legal procedure, Sweet Paname reserves the right to, namely, cancel the user's registration, remove orders, as well as any other type of content. Sweet Paname guarantees the confidentiality of all data provided by its customers. Data collection and processing is carried out securely, which prevents loss or manipulation. Sweet Paname does not disclose or sell its Customers' data to third parties, so all information is confidential. Access to information is restricted and used only for communication with the Customer, processing their orders, namely: payments, shipping, and after-sales assistance. All customers have the right to access, rectify, cancel, and oppose their data. If you wish to leave the Sweet Paname database at any time, you can exercise this right through a simple email to: corporate@sweetpaname.com

DISPUTES AND RESPONSIBILITIES

For the resolution of a dispute arising from the interpretation or execution of these General Conditions, the Ilhavo District Court will have jurisdiction. Under Law no. 144/2015 of September 8, the user of the Sweet Paname site may also resort to an Alternative Consumer Dispute Resolution Entity, whose network of Arbitration Centers can be consulted at www.arbitragemdeconsumo.org Sweet Paname is not responsible for delays or contractual non-compliance due to force majeure: disruption, total or partial strike, postal services and means of transport or communication, flooding, fire, or war. Sweet Paname is not responsible for any indirect damage: loss of operation, loss of profit, loss of opportunity, damage, or fees that may result from the purchase of any product presented on the site.

INFORMATION ON CONTENT

The Sweet Paname website is intended for private use only. Reproduction, transfer, distribution, or storage of the contents of the Sweet Paname website without prior written authorization is prohibited for other purposes. To facilitate access to other content, the Sweet Paname website may include links to other websites. This does not mean that Sweet Paname supports those sites or recommends those products and services and declines any responsibility for their content. The Customer accessing an external link must read and accept the conditions of that site before using it.